1. What services do you offer?

We offer a range of premium services, including:

• Motor Vehicle Storage: Safe, secure and undercover storage for your vehicle, whether for short-term or long-term needs.

• Valet Service: Convenient valet cleaning service of your vehicle upon delivery to our storage facility, ready for your next collection.

• Airport Concierge Service: Comprehensive services to make your travel experience smoother, including pick-up and drop-off, luggage assistance, and more.

2. How do I book a service?

You can book any of our services through our website, mobile app, or by calling our customer service line. Simply choose the service you need, select the time and pick up or drop off, and provide the necessary details. You will receive a confirmation email or text message with all relevant information.

3. Is my vehicle safe while in storage?

Absolutely. We take vehicle security very seriously. Our storage facilities are equipped with CCTV and gated access. Additionally, vehicles are stored in in designated parks so we know their wearabouts at all times.

4. How much notice do I need to give for valet or airport concierge services?

We recommend booking our valet or airport concierge services at least 24 hours in advance to ensure availability. However, we do offer same-day services when possible. For urgent requests, please contact us directly.

5. Can I access my vehicle while it’s in storage?

Yes, we can access your vehicle during our regular business hours. Please notify us in advance so we can prepare your vehicle for pick-up. If you require access outside of regular hours, please contact us to discuss available options.

6. What should I do if I need to change or cancel my reservation?

To change or cancel your reservation, please contact us as soon as possible. For drop off cancellations made with at least 24 hours’ notice, we offer a full refund. For collection cancellations your booking will auto extend.

7. Are there any restrictions on the type of vehicles you can store?

We can store most types of vehicles, including cars, motorcycles, and SUVs and boats. However, we do have limitations on size and weight for certain vehicles. Please contact us with details about your vehicle, and we’ll confirm if it can be accommodated.

8. What should I do if I have special requests or needs?

If you have any special requests or needs, please let us know when making your reservation. We strive to accommodate all reasonable requests and can facilitate additional services as required.

9. How do you handle emergencies or issues with my vehicle while it's in your care?

In the unlikely event of an emergency or issue with your vehicle, our team will contact you immediately to inform you of the situation. We have procedures in place to address any problems promptly and professionally, ensuring your vehicle is well cared for.

10. What are your hours of operation?

Our standard hours of operation are:

• Motor Vehicle Storage: Monday to Sunday, 6 AM - 10 PM

• Airport Concierge Service: We have set our hours to enable us to collect you from or deliver you to Queenstown Airport in line with the current scheduled flights.

For specific hours or services outside of our standard hours, please contact us directly.

11. How do I contact customer support?

You can reach our customer support team through the following methods:

• Phone: 022 184 3245

• Email: welcome@themotorclub.co.nz

• In-Person: Visit our office during business hours

12. What if I have a complaint or feedback about your services?

We value your feedback and are committed to addressing any concerns you may have. Please contact us via phone, email, or in-person, and we will work to resolve any issues promptly. Your satisfaction is our priority.